How do the call campaigns work?

New CSP here. I’ve been given the task for doing the call campaigns for my office. For the past two weeks or so, I’ve been logging about 60 calls 4 days a week. Whenever I come into work, my boss tells me that the owners are saying I am not making enough calls. They send out a data sheet daily to our group chat with the numbers. On 2/10, it said that only 190 clients from our office had been called. Yesterday I counted that I made 57 calls for the campaign. I make sure to mark “Call Result” for every call. Today, on 2/11, I come in and it says that only 214 clients have been called (not 247 like I estimated it to be).

I’m wondering if anyone has any insight on how the calls are logged and counted? Do they only count the calls where I actually speak with clients? I’m just feeling discouraged because I’m making more calls than are being documented and getting in trouble for not making enough calls. I can’t help it that clients don’t pick up their phones.

Whenever I am working, we have two other CSPs on the clock who sit at the front desk and do literally nothing. When the tax pros aren’t with clients or working on drop offs, they’re also sitting at their desks doing nothing. No one else in the office is willing to help with the call campaign. Thank you for any help you can provide!