Thuma Customer Service - Take Notes from Chewy!

I'm beyond frustrated trying to reach Thuma's customer service. My issue is so minor it could probably be resolved in a 2-minute phone call. But here we are.

I've:

• Sent multiple emails
• Reached out on Instagram
• Tried messaging on Facebook
• Even attempted Twitter

Radio silence. Not even an automated response.

Meanwhile, companies like Chewy get it right. Need help? Just call their direct phone number and talk to a real person who actually wants to help. What a concept!

I understand businesses get busy, but having ZERO way to speak to a human is unacceptable, especially for a company selling premium furniture. What if there's an issue with assembly? What if parts are missing? In my case, it's something trivial that any customer service rep could solve in minutes - if only I could reach one.

The bed frame I ordered isn't cheap - their website says they're all about quality and customer satisfaction. Well, I'm not feeling very satisfied right now.

Thuma, if you're reading this - please take a page from Chewy's book. Give your customers a way to actually reach you. A phone number. An email that gets responses. Something. Anything.

Has anyone else had this experience with Thuma? How did you finally get through to them?

Edit: Adding a price point for context - these bed frames start at $995. For that price, I expect to be able to reach customer service, especially for a simple issue.