A Tale of Two Tesla Accessory Companies
I have a “new to me” 2021 M3P that I bought in July of 2024. I’ve always enjoyed accessorizing my vehicles and I decided to do the same with my Tesla. I ordered some matte carbon fiber accessories (e.g., door and dash covers) from Tlyard.com, and I ordered a yoke steering wheel with carbon fiber inserts from TSportline.com. The former is based in China and the latter in Atlanta, Georgia.
I had an issue with the products received from Tlyard (i.e., the double sided tape had no adhesion at all and the dash cover was an 1/8” of an inch too short). I ordered 3M double sided tape from Amazon and was able to install the door inserts, but there was no way to remedy the issue with the dash cover. I emailed Tlyard regarding the dash cover accompanied by photos clearly showing that the cover was too short. Their response has been that “damage caused by installation is not covered under the warranty.” There is no damage and despite my strenuous efforts to make my case, their response has been the same.
When I installed the yoke steering wheel from Tsportline.com I noticed that the heating feature was not working, either manually or automatically. I emailed Tsportline about the issue, and they were happy to make an exchange. And here is where they went above and beyond on the customer service front. I told them that I had already given away the OEM steering wheel and that I wouldn’t be able to send them back the defective unit until I received a replacement because my car is my daily driver. They said “no problem”, and they sent me a replacement unit at no cost. I even suggested that they charge my credit card or place a hold on my credit card and issue a refund when they receive the defective product, and they said that wouldn’t be necessary.
Other than the products I’ve ordered from Tlyard and Tsportline, I have zero skin in the game with these companies. The customer service I received from Tsportline was awesome and they are and will continue to be my go to place for my Tesla accessories.