Why do people still consider a switch a good handheld?

So my story: i own steam deck and retroid pocket 4 pro and decided to also try switch. I decided mostly because i played some switch games on emulators and thought it would be nice to play on the actual switch.

i bought 2nd hand switch oled in ideal condition. Bought a few games from the current sale. And started playing.

The experience I would rate 3/10. The graphics are shite, games are dropping fps quite often. But most importantly - everything is super small and not meant for handheld? I didn’t understand at all how could that be - steamde k has 7 inches as well but its like heaven and hell comparing to switch.

Another part of experience - os. Like is it so hard to make a night light option available? Is it so hard to make few more options to the screen settings besides brightness? 2/10 imo.

Lets talk prices - are they crazy to charge 60 euros for mario wonder and alike? I mean compare cyberpunk for 70 with limitless hours of playtime with ~10 hours in childish graphics in mario “put anything here”. 0/10

And the cherry on top - customer support. You can only reach them by email with specific form and thry reply in 3 working days min, but! You can not return any eshop orders. The eshop doesn’t have a good representation of rating so you usually need to google to see what steam users think of it, but it might not be accurate anyhow. 0/10

So I sold my switch and very glad about it, never ever again i will invest any amount of money into their products.

The moral - I love my steam deck even more now :) its such a mighty device (also got it second hand in perfect condition) and man - the ecosystem, the customer support, ability to return games in a matter of hours - i seriously don’t understand how nintendo is still alive with such competition.