Verbal abuse ban for no reason

Hi guys! I got banned for one day from Faceit because of the verbal abuse. I am toxic guy I agree but for last days I have never spoken so I am not sure how I get ban for verbal abuse. When you recive ban for verbal abuse Faceit support sends you a text of what you said to get verbal abuse ban but in my case Faceit support didn’t give me the messages which I assume I was falsely accused. Please check my ticket someone. Ticket number is 7654449